Privacy Notice
Last updated: 10 April 2026
This privacy notice tells you what to expect us to do with your personal information.
Contact Details
Telephone: 07712137388
Email: lucie@cowansaintqual.com
What information we collect, use, and why
We collect or use the following information to provide services and goods, including delivery:
- Names and contact details
- Addresses
- Purchase or account history
- Payment details (including card or bank information for transfers and direct debits)
- Photographs or video recordings
- Call recordings
We also collect or use the following special category information to provide services and goods, including delivery. This information is subject to additional protection due to its sensitive nature:
- Racial or ethnic origin
We collect or use the following information for recruitment purposes:
- Contact details (e.g. name, address, telephone number or personal email address)
- Employment history (e.g. job application, employment references or secondary employment)
- Education history (e.g. qualifications)
Lawful bases and data protection rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
- Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. Read more about the right of access.
- Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. Read more about the right to rectification.
- Your right to erasure - You have the right to ask us to delete your personal information. Read more about the right to erasure.
- Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. Read more about the right to restriction of processing.
- Your right to object to processing - You have the right to object to the processing of your personal data. Read more about the right to object to processing.
- Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organization, or to you. Read more about the right to data portability.
- Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. Read more about the right to withdraw consent.
If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Our lawful bases for the collection and use of your data
Our lawful bases for collecting or using personal information to provide services and goods are:
- Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
- Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
- Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
Our lawful bases for collecting or using personal information for recruitment purposes are:
- Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
- Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
- Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
Where We Get Personal Information From
- Directly from you
- Suppliers and service providers
How long we keep information
| Type of Data | Purpose / type of Data | Review Period | Retention Period or Criteria |
|---|---|---|---|
| Customer data provided by client | Customer list is used to recruit participants for market research projects | n/a | 3 months after completion of project |
| Respondent | General information on research participants (including contact details) so we can ensure they have been correctly recruited | n/a | 3 months |
| Supplier | Contact details for suppliers, contracts, GDPR agreements etc | Reviewed and updated annually | For as long as there is a legitimate business need to hold these details |
| Client | Contact details for CSQ clients, contracts, GDPR agreements etc | Reviewed and updated regularly | For as long as there is a legitimate business need to hold these details |
| Project files | Includes the following details relating to the project: client details, audio / video recordings of research, client confidential data specifically relating to the project | n/a | Held for a total of 6 months |
For more information on how long we store your personal information or the criteria we use to determine this please contact us using the details provided above.
How to Complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113